Account Manager – Strategic Partnerships

Account Manager – Strategic Partnerships

Requirements

• Must be based in Northern California
• 4+ years’ experience in a healthcare business development or account management role
• Bachelor’s degree in Business Administration, Sales, Communications, Psychology, Healthcare, or related field
• Proficiency in CRM software (e.g. HubSpot) and Microsoft Office
• Ability to travel within your assigned territory for in-person meetings (~75% of the time). The assigned territory for this role is the Bay Area.

Responsibilities

• Serve as the long-term relationship manager focused on increasing engagement, new patient growth and provider retention
• Proactively communicate with partners to build trust and set appropriate expectations
• Collaborate with Talkiatry’s Strategic Partnerships team to ensure a seamless transition to Account Management while identifying growth opportunities within assigned territory
• Act as the liaison between referral partners and internal teams
• Engage with mid-level operational leads, referral coordinators, staff, and doctors to understand and meet their needs
• Coordinate and lead virtual and in-person trainings for doctors and staff members to educate on Talkiatry services and establish referral workflows
• Ensure partners have up-to-date information on our services and processes to grow referrals and boost conversion to new patient appointments
• Manage issue resolution, escalations, and problem-solving to maintain strong partnerships and build trust
• Work cross-functionally to improve the partner experience
• Prepare and present regular partnership performance reports and forecasts, both internally and externally
• Expand existing partnerships by providing tailored solutions to meet their objectives
• Attend conferences and networking events in your market to build brand awareness and establish relationships

Preferred Qualifications

• Mental Health experience a plus