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Account Manager – Msp
| Company | LogicMonitor |
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| Location | Austin, TX, USA |
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| Salary | $60500 – $80000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years of experience as an Account Manager, preferably within the SaaS space.
- Ability to communicate effectively with all levels of both internal teams and customers.
- Avid learner—our product and the MSP industry are always evolving, and your knowledge must evolve with them.
- Able to articulate technology and product positioning to both business and technical users.
- Skilled at establishing and maintaining strong relationships throughout the sales cycle.
- Adheres to company best practices for sales forecasting and CRM usage.
- Willing to prospect into targeted accounts to generate interest and build the sales pipeline.
- Brings creativity and critical thinking to problem-solving, with a strong desire to be an impact player at a disruptive technology company.
- Demonstrated high performance in previous academic or professional roles.
- Committed to sales success and customer satisfaction, with a strong track record of results.
- Team-focused—you excel individually but understand that sales at LogicMonitor is a team effort.
Responsibilities
- Manage and grow an existing book of MSP customers, serving as a trusted advisor to understand business pain points and evolving product needs.
- Conduct scheduled account management calls, delivering strategic guidance and building long-term customer relationships.
- Perform whitespace analysis to identify growth opportunities, effectively communicating LogicMonitor’s value through conversations, demos, and presentations.
- Apply LogicMonitor’s sales methodology to guide prospects through the sales cycle.
- Drive deal progression by identifying key stakeholders, leveraging multi-threading strategies, and engaging cross-functional team members such as SEs, managers, and executives.
- Tailor solutions to specific customer challenges, demonstrating how LogicMonitor addresses unique business needs.
- Identify and act on opportunities to optimize customer use of LogicMonitor, including proactively creating dashboards, sample reports, and other value-add assets.
- Strategically engage at appropriate levels within customer organizations to ensure alignment and foster continued growth.
Preferred Qualifications
No preferred qualifications provided.
