Account Manager - Merchant Growth

Account Manager – Merchant Growth

1-3 years previous experience in sales, customer service, account management, or relationship/partner management (within a call center environment) or client services (SMB)
Salesforce experience – specifically with SF case management
Excellent written/verbal communication skills in English, and Spanish is a plus
Strong desire to achieve top results with a personable, positive “can-do” demeanor with a consistent record of success in a sales environment
Focused, reliable self-starter with ability to prioritize effectively
Organized and able to keep a cool head even in stressful situations
Comfortable using a smartphone, tablet and computer
Able to multitask and prioritize responsibilities
A love for small business and merchant success

Serve as an advisor and SumUp brand ambassador to our merchants
Mentor, empower and educate merchants on our suite of products and the value they bring to the merchant’s business
Understand the technology behind the products and competing products in the marketplace
Consistently meet and exceed success metrics, including revenue and retention
Connect with customers through phone, email, and chat to ensure satisfaction and utilization of SumUp products
Research and resolve inquiries and issues from merchants
Identify opportunities for merchants to consume additional products and services
Upsell merchants with additional products to fuel growth and manage the sales cycle within Salesforce
Contribute to scalability by optimizing processes and creating new content for support and Account Management
Expand knowledge about the payments industry and collaborate with other departments
Report on themed merchant issues or opportunities with products
Recommend areas to improve efficiency to leadership and assist global teams with upsell activities