Account Manager II – Enterprise
| Company | Rakuten |
|---|---|
| Location | San Francisco, CA, USA, Chicago, IL, USA, New York, NY, USA |
| Salary | $62856 – $107136 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Proven ability to analyze data, interpret performance trends, and deliver actionable insights using Excel and analytics tools.
- Excellent communication skills (written, verbal, and interpersonal) with the ability to present ideas clearly to both internal and external stakeholders.
- Strong attention to detail and accuracy in campaign execution and reporting.
- Proficiency in Microsoft Office Suite, Google Workspace, cloud storage tools (eg., Box), and Salesforce (SFDC).
- Ability to thrive in a fast-paced environment, prioritize tasks effectively, and manage multiple projects simultaneously.
Responsibilities
- Partner with Account Executives to develop and implement strategic solutions that align with merchant partners’ key performance indicators (KPIs).
- Collaborate cross-functionally with site operations, marketing, and creative teams to ensure commission offers, cash-back promotions, and advertising assets are correctly implemented.
- Analyze merchant performance, campaign deal structures, and forecasting to create data-driven campaign proposals and optimize results.
- Generate and distribute weekly and ad hoc reports to provide performance insights for the sales team.
- Prepare reporting and insights for conferences and client meetings throughout the year.
- Build and maintain strong relationships with merchants, affiliate networks, and agency partners to drive long-term partnerships.
- Respond to inbound merchant inquiries and educate new advertisers about Rakuten’s program and media opportunities.
- Communicate and collaborate effectively with a distributed team across multiple time zones.
- Utilize Salesforce to create and manage advertising proposals and insertion orders (IOs), presenting them to merchants as needed.
- Oversee inventory availability, maintain account records, and ensure all campaign agreements are accurately documented.
- Capture campaign placement screenshots and maintain proper documentation for reporting.
Preferred Qualifications
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No preferred qualifications provided.