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Account Manager II
| Company | Uber Freight |
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| Location | Chicago, IL, USA |
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| Salary | $47150 – $57500 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior |
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Requirements
- High school diploma or GED equivalent
- Minimum 1 year Transportation/Logistics experience
- Minimum 1 year Carrier Sales experience
Responsibilities
- Manage day-to-day aspects of carrier assignment, tracking, execution and troubleshooting on customer’s Last Mile shipments.
- Develop carrier ‘routing guide’ to support contingency planning and volume swings.
- Act as primary point of contact for all carrier communications and carrier related issues.
- Coordinate, onboard, and coach carriers on use of Customer’s mobile app.
- Negotiate rate agreements.
- Manage service troubleshooting and reporting.
- Support and training of After-Hours team.
- Assist in gathering customer requirements.
- Schedule strategy calls with stakeholders.
- Gather carrier interest, service records, and rates.
- Engage Sales/Account Management/Pricing on project timeline and submissions.
- Communicate effective, prompt, detailed and courteous communications.
- Execute service reason coding and analytics.
- Identify and Analyze routing and consolidation savings opportunities.
Preferred Qualifications
- Bachelor’s degree
- Account Management / Customer Service Experience
- Negotiation, Business Analysis and Customer Relationship Management Experience
