Account Manager – Deltav Saas Scada
| Company | Emerson Electric |
|---|---|
| Location | Calgary, AB, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- 2 years of software account management, sales or support experience
- Willingness and ability to travel up to 25%
- Experience with customer relationship management systems (CRM) – Salesforce
- Authorized to work in Canada without sponsorship now and in the future
Responsibilities
- Renewal and growth target carrying for DeltaV SaaS SCADA products and services with assigned accounts.
- Fostering a strong, believing relationship with clients through a deep understanding of their business operations, challenges, and needs.
- Identifying and leading opportunities for upselling, cross-selling, and new business development within assigned accounts.
- Acting as the first point of contact addressing questions, concerns, and issues.
- Tracking account performance, identifying areas for improvement, and working closely with marketing, technical sales and other departments to meet client needs and achieve goals.
- Leading software subscription renewals through active negotiation and support from internal Emerson collaborators.
- Forecast and track account metrics such as funnels, key performance indicators and account planning/management in a Salesforce CRM environment.
- Demonstrate superior communication and presentation skills to engage enterprise clients in regularly scheduled Technology and Account reviews.
- Exercise diplomacy and grace, assertively handle multiple internal collaborators who contribute to the success of the sales process. Including, but not limited to: Inside Sales, Solutions Engineering, Product Management, Marketing, Operations and Technical Development.
- Maintain a working knowledge of DeltaV SaaS SCADA technology, products and services, system architecture, development tools, and common industrial operating environments.
Preferred Qualifications
- Bachelor’s degree preferred
- Knowledge of Emerson DeltaV SaaS SCADA (Zedi)
- Industry knowledge of the Energy, Utilities, and Manufacturing (OEM) markets
- Extensive understanding of various business operations, like sales and marketing approaches
- Formal Sales training
- Strong interpersonal and negotiation skills, including conflict resolution
- Strong ability to influence and deal effectively with people at all levels of an organization
- Excellent verbal and written English communication skills
- Ability to work under pressure with multiple priorities and deadlines
- Ability to work in a team environment