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Account Manager
| Company | Spot Freight |
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| Location | Tempe, AZ, USA |
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| Salary | $50000 – $50000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior |
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Requirements
- Bachelor’s degree
- Sales and or customer service experience preferred.
- Knowledge in the logistics industry preferred.
Responsibilities
- Understand prospective clients’ unique shipping requirements, and effectively manage a consistent sales pipeline through cold calls and consistent communication.
- Design and execute a unique customer strategy for each account that provides continuous, profitable growth opportunities while honoring our commitment to never give back freight.
- Serve as a consultative resource to customers regarding service offerings, market trends, industry standards, and effectively provide quotes considering all variable factors, proactively develop strategies and solutions that address each client’s unique challenges.
- Maintaining operational efficiencies for customer’s freight through; load building, scheduling, issue escalation, and capacity securement. Work with Carrier Sales to secure the best viable options; call carriers to get additional options and track when necessary.
- Achieve and exceed monthly sales margin and revenue expectations and ensure customer service levels and KPIs are met.
- Proactively communicate with customers to fulfill commitments, exceed service expectations, and investigate and facilitate the resolution of customer problems with shipment/deliveries.
Preferred Qualifications
- Ability to thrive in a fast-paced environment and meet performance metrics.
- Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
- Entrepreneurial and competitive spirit, passion, self-motivation.
- Organization and attention to detail.
- Adaptability, multi-tasking ability, sense of urgency.
- Confident decision-making skills, problem-solving ability, and issue resolution skills.
