Account Manager
| Company | Adaptavist |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Experience in a comparable account management role.
- Skilled in building rapport, client trust, and developing long-term relationships.
- Ability to work seamlessly in a team-oriented environment as well as individually.
- Proactive, persuasive, and energetic personality.
- Strong communication skills and confident in working with stakeholders at all levels.
- Knowledgeable in ecosystems like Atlassian, GitLab, and monday.com.
- Experience within a fast-paced, fast-growth tech environment.
Responsibilities
- Develop yearly account plans to assist in budgeting and setting KPIs.
- Execute tactical actions to support account plan outcomes and KPI achievement.
- Prepare and deliver customer KPI reporting and analysis.
- Conduct value-added business reviews to ensure key account retention and satisfaction.
- Maintain trusted advisor status through consultative sales conversations.
- Act as the primary point of contact for key account issues, escalations, and requests.
- Maintain a healthy sales funnel and pipeline within existing accounts to grow share of wallet.
- Conduct thorough needs discoveries to shape problem statements addressing customer challenges.
- Deliver strong value propositions to maximize sales revenue.
- Identify key decision-makers and involve them in relevant discussions.
- Build relationships with account influencers through social engagements.
- Collaborate with customers to develop expansion strategies.
- Engage internal resources to proactively solve sales obstacles and customer challenges.
Preferred Qualifications
-
No preferred qualifications provided.