Account Manager
| Company | Decagon |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 4+ years of customer facing experience in an Account Management or Customer Success role in B2B SaaS
- Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
- Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
- Strong interpersonal, persuasion and teamwork skills
- Business understanding of GTM sales teams and processes
Responsibilities
- Build meaningful and long-lasting partnerships with our customers, and act as your customers’ strategic advisor
- Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
- Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
- Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
- Identify and support new projects and initiatives to best support our team and customers
Preferred Qualifications
- Are familiar with Agentic AI tool deployments in large organizations
- Have working knowledge of Customer Support processes, systems, and best practices
- Have experience in a high-growth startup environment