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Account Manager

July 8, 2025July 8, 2025

Account Manager

CompanyArrow Electronics
LocationPhoenix, AZ, USA, Denver, CO, USA
Salary$101200 – $137499.99
TypeFull-Time
DegreesBachelor’s
Experience LevelMid Level, Senior

Requirements

  • Minimum of 3-5 years of related experience
  • 4-year degree required
  • Experience in Project Management

Responsibilities

  • Serves as team lead for support team including training on account support detail and internal alignment of daily tasks.
  • Coordination of numerous project managers to maintain overall on time delivery, timelines and schedules– remove barriers to success.
  • Serve as the cross-functional single point of contact internally & externally for recurring NPI & support services needs; leads complex cross-functional global projects to support short / long-term improvements.
  • Accountable to overall health of relationship from both customer and Arrow perspective; manages, monitors daily and can report out if given notice: open orders, forecast, NPI dates. Leads stakeholder management sessions and keeps management abreast of potential issues.
  • Develop strong and trusted relationships with customers through providing timely responses to all customer-driven performance inquiries.
  • Work with business team in contract renewals, extensions, and scope change activities
  • Develop, implement, and manage customer success strategies to identify and resolve operational / services matters, working cross-functionally to drive improvements.
  • Drive improved profitability by monitoring financial metrics (inventory, margin, etc.) and provide improvement suggestions and implementation plans.
  • Execute lessons-learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to help reduce escalations and improve process / service delivery.
  • Leads a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
  • Key speaker and organizer of QBRs as we steer to short and long-term improvement.

Preferred Qualifications

    No preferred qualifications provided.


TaggedArrow ElectronicsBachelor'sCustomer SuccessFinance & Operations & StrategyMid LevelSales & Account ManagementSenior

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