Account Manager

Account Manager

Requirements

• Minimum of 3-5 years of related experience
• 4-year degree required
• Experience in Project Management

Responsibilities

• Serves as team lead for support team including training on account support detail and internal alignment of daily tasks.
• Coordination of numerous project managers to maintain overall on time delivery, timelines and schedules– remove barriers to success.
• Serve as the cross-functional single point of contact internally & externally for recurring NPI & support services needs; leads complex cross-functional global projects to support short / long-term improvements.
• Accountable to overall health of relationship from both customer and Arrow perspective; manages, monitors daily and can report out if given notice: open orders, forecast, NPI dates. Leads stakeholder management sessions and keeps management abreast of potential issues.
• Develop strong and trusted relationships with customers through providing timely responses to all customer-driven performance inquiries.
• Work with business team in contract renewals, extensions, and scope change activities
• Develop, implement, and manage customer success strategies to identify and resolve operational / services matters, working cross-functionally to drive improvements.
• Drive improved profitability by monitoring financial metrics (inventory, margin, etc.) and provide improvement suggestions and implementation plans.
• Execute lessons-learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to help reduce escalations and improve process / service delivery.
• Leads a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
• Key speaker and organizer of QBRs as we steer to short and long-term improvement.

Preferred Qualifications

No preferred qualifications provided.