Account Manager
Company | Arrow Electronics |
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Location | Phoenix, AZ, USA, Denver, CO, USA |
Salary | $101200 – $137499.99 |
Type | Full-Time |
Degrees | Bachelor’s |
Experience Level | Mid Level, Senior |
Requirements
- Minimum of 3-5 years of related experience
- 4-year degree required
- Experience in Project Management
Responsibilities
- Serves as team lead for support team including training on account support detail and internal alignment of daily tasks.
- Coordination of numerous project managers to maintain overall on time delivery, timelines and schedules– remove barriers to success.
- Serve as the cross-functional single point of contact internally & externally for recurring NPI & support services needs; leads complex cross-functional global projects to support short / long-term improvements.
- Accountable to overall health of relationship from both customer and Arrow perspective; manages, monitors daily and can report out if given notice: open orders, forecast, NPI dates. Leads stakeholder management sessions and keeps management abreast of potential issues.
- Develop strong and trusted relationships with customers through providing timely responses to all customer-driven performance inquiries.
- Work with business team in contract renewals, extensions, and scope change activities
- Develop, implement, and manage customer success strategies to identify and resolve operational / services matters, working cross-functionally to drive improvements.
- Drive improved profitability by monitoring financial metrics (inventory, margin, etc.) and provide improvement suggestions and implementation plans.
- Execute lessons-learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to help reduce escalations and improve process / service delivery.
- Leads a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
- Key speaker and organizer of QBRs as we steer to short and long-term improvement.
Preferred Qualifications
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No preferred qualifications provided.