Account Manager

Account Manager

Requirements

• 2-4 years overall work experience
• 1-2 years of experience in Sales or Account Management with a deep understanding of the online advertising industry
• Bachelor’s Degree from an accredited institution
• Exceptional command of Microsoft Excel and PowerPoint
• Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform
• Experience with Ad Serving technology
• Comprehensive understanding the online media marketplace
• Experience managing online media products and technologies such as experience with creative trafficking, campaign management, or ad serving
• Self-motivated, independent thinker and a team player, who will hit the ground running
• Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high-pressure environments
• Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels
• Ability to interact and communicate effectively with all levels of management including senior executive level
• Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach
• Passion and desire to play a key role in driving a new business to success in the advertising technology space.

Responsibilities

• Servicing all aspects of customer accounts and relationships
• Overseeing all aspects of campaigns across kick-off, implementation, launch, reporting, remediation, and billing
• Working closely and collaboratively with Sales, Implementation, Product Management, Engineering, and Finance teams
• Delivering world-class customer service and solutions to market
• Recommending and implementing strategies for driving ongoing client product needs
• Educating customers about all aspects of the DoubleVerify product suite
• Establishing contact reports including: QBR delivery, Monthly office hours, feature update meetings and education sessions
• Having strategic conversations during all applicable client touch points (status calls, office hours, QBRs, outings, etc.) and regularly updating manager with new information
• Executing against and maintaining Strategic Account Plan for all Top Tier advertisers in your portfolio and reviewing status of Top Tier accounts on a monthly basis
• Keeping abreast of industry & client specific news for Top Tier clients and proactively providing suggestions for optimizations and new product/feature opportunities
• Identifying common questions, trends and challenges and establishing an action plan to improve knowledge retention for specific clients
• Identifying potential churn risks and escalating immediately to the appropriate salesperson and your manager
• Providing updates monthly on important factors in churn
• Performing a monthly audit of your entire book of business and presenting it to your manager by the 10th of the following month
• Cleaning up AM dashboard on a weekly basis
• Uploading all client related documents including reporting, marketing updates, and education sessions in Salesforce
• Completion of all internal tracker and status documents within designated timeframes
• Providing regular updates to clients, partners and internal stakeholders as needed and seeing through every issue until resolved.

Preferred Qualifications

No preferred qualifications provided.