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Account Manager
| Company | FareHarbor |
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| Location | Denver, CO, USA |
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| Salary | $58640 – $87960 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- A strong collaborator and a team player willing to go above and beyond any normal set of expectations for the success of FareHarbor and its clients
- Exceptional communication skills – Able to communicate complex concepts effectively, strong listening skills, discovery and objection handling and calm under pressure
- Routinely demonstrates FareHarbor values and commitment to the company
- Proven ability to keep organized and prioritize workload
- Excellent time management skills
- Analytical skills and ability to problem-solve with and without the input and guidance of others
- Ability to synthesize information and provide clear direction and/or examples
- Comfortable suggesting changes and offering solutions to reach FareHarbor and client goals
Responsibilities
- Build and maintain strong client relationships to ensure adoption and retention of the FareHarbor platform
- Identify and implement strategic opportunities for client growth across your portfolio, prioritizing high-value accounts to maximize impact and revenue
- Manage client inquiries, resolving issues to improve their online booking experience
- Oversee client + internal projects from initiation to successful completion, ensuring timely execution
- Become an expert on FareHarbor and industry trends to provide valuable insights and effectively communicate FareHarbor’s competitive advantages to clients
- Meet Key Performance Indicators (KPIs): Drive Client Growth: Growing our client’s revenue is a daily aspect of this role. You’ll be implementing suggestions to increase our client’s e-commerce conversion rate, and thus annual revenue, on a routine basis. We will consider both the number of growth projects implemented across your portfolio as well as the quality of growth projects executed. Quality Client Communication: Maintain 90+% SLA compliance within your portfolio by engaging clients regularly (average of 30 calls and 3+ hours of talk time per week). Retention & Risk Mitigation: FareHarbor prides itself on our ability to retain our accounts. As a department, we have high expectations for retention and your efforts to retain your clients and mitigate risk will roll up to this target.
Preferred Qualifications
No preferred qualifications provided.
