Account Manager
| Company | GuideStar Eldercare |
|---|---|
| Location | Columbus, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School diploma or GED equivalent (required)
- Bachelor’s degree in Social Science/Social Work (preferred)
- 1-3 years of proven successful field sales experience OR 1-3 years of experience in an administrative role at a long-term care facility
- Proven ability to work autonomously with little direct supervision
- Extremely detail oriented
- Excellent proficiency in customer service and sales
- Organized and resourceful
- Excellent time management skills
- Ability to multi-task
- Adaptable and flexible with work priorities
- Deadline driven individual with a strong work ethic
- Dynamic individual with excellent written and verbal communication skills
- Proficiency with MS Office suite of products, especially Word, Excel, and PowerPoint
- Able to effectively and professionally communicate with individuals at all levels of GSE or client organizations
- Able to pass background testing, including motor vehicle record review and drug screening
- Valid driver’s license
- Active auto insurance policy
- Must have reliable transportation to convey you to facilities within your assigned region reliably and without reasonable limitation
- All GuideStar employees must be vaccinated against COVID-19 and flu
Responsibilities
- Work as reasonably scheduled by Company
- Meet vertical sales goals established within the Heads in Beds (HIB) initiative
- Manage the implementation of GSE services with facility sites
- Provide education to facility staff regarding the referral process as well as informational materials
- Support clinician-facility interactions and serve as liaison
- Develop client service improvement strategies in conjunction with GSE regional, clinical, marketing, and operations management/teams
- Serve as primary GSE contact with facility staff
- Maintain up-to-date records of facility contacts
- Perform soft surveys of customer satisfaction
- Track and trend client issues to identify patterns that require process improvement
- Perform audits to identify patients within facilities who are eligible for GSE services
- Consult with long term care facility staff to strategize and implement a referral plan
- Maintain and grow relationships with staff at client facilities
Preferred Qualifications
- Bachelor’s degree in Social Science/Social Work (preferred)