Account Manager

Company	Lessen
Location	Chicago, IL, USA
Salary	$70000 – $75000
Type	Full-Time
Degrees
Experience Level	Mid Level

Requirements

A minimum of 3-5 years in roles related to account management or sales
Additional considerations made for experience focusing on property management
Have a comprehensive grasp of the residential single-family rental landscape, understanding its intricacies and demands
Strong business acumen with an in-depth understanding of customer needs and pain points related to property management, renovation and maintenance operations
Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management
Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships
Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management
Financial analysis capabilities to make informed decisions based on financial data and profit margins
Conflict resolution expertise to address and resolve potential disputes effectively
Technical proficiency or awareness of the tools and techniques used in multifamily renovations
Time management skills ensuring efficient handling of multiple accounts and projects
Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties
Adaptability to navigate the maintenance and capital expenditure industry
A proactive mindset to identify challenges and capitalize on opportunities, being self-motivated and driven to achieve business goals
Demonstrated capacity to work autonomously, effectively prioritize tasks, and drive revenue growth through robust account management and sales strategies
Capable of swift problem-solving, escalating issues when necessary, and ensuring client satisfaction is always at the forefront
Engage cohesively with diverse teams to guarantee streamlined project execution.

Responsibilities

Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations
Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies
Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues
Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals
Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions
Document client interactions, sales endeavors, and growth metrics to inform strategic direction
Achieve or exceed targets related to account growth and upsell according to plan
Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs
Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs
Proactively monitor and report client KPI and success metrics.

Preferred Qualifications

No preferred qualifications provided.