Account Manager
| Company | CAI |
|---|---|
| Location | Montgomery, AL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years of experience in contract/vendor management
- 5+ years’ experience working within the IT Staffing or Consulting industry
- 10+ years of direct interfacing experience with client and/or vendor staff, and strong client relationship building skills
- 5+ years of experience working within the Contingent Workforce Solutions (CWS) industry, preferably managing a contingent labor program
- Experience successfully transforming business processes to enhance efficiency, boost productivity, and drive innovation
- Strong organizational skills with the ability to concurrently manage multiple projects and priorities
- Excellent communication skills, both verbal and written, with the ability to negotiate and influence stakeholders
- Detail-oriented with a strategic mindset focused on process improvement
Responsibilities
- Serve as the primary point of contact for agency users and vendors within the SOW MSP program, providing exceptional service, managing expectations, and supporting agency users in scoping and preparing the necessary information needed to effectively solicit proposals geared to successfully deliver client project initiatives.
- Facilitate all procurement activities throughout SOW lifecycle (release Statement of Requirements (SOR) documentation, facilitate pre-bid calls, vendor Q&A, vendor orals, negotiations, on-boarding tasks, etc.)
- Configure and maintain the Vendor Management System (VMS) to support workflow processes and enhance functionality
- Ensure strict compliance with SOW lifecycle processes by both agency users and SOW vendors
- Design and implement comprehensive transformation strategies to streamline and improve MSP SOW processes for efficiency and effectiveness
- Monitor invoicing and payment processes to ensure timely and accurate financial transactions
- Collaborate with client and vendor staff, fostering successful outcomes based on strong relationships and clear communication
- Monitor service delivery against contractual milestone obligations; assist with change orders when necessary, and ensure timely invoicing and payment of milestones
- Create, maintain, and deliver reports to both internal and client users reflecting the status of all SOW engagements – from release, to execution, to closeout
- Create and maintain Standard Operation Procedure (SOP) documentation outlining the SOW program’s processes
- Identify, communicate, and resolve any issues that arise in a timely manner
- Deliver Vendor Management System (VMS) training and provide ongoing daily support to clients specifically for SOWs
- Provide vendor response management, training, and performance oversight services specific to the SOW program
- Manage SOW services to contractual service level agreements (SLAs)
Preferred Qualifications
- Bachelor’s degree in business administration, management, or a related field
- Public Sector experience, preferably with the State of Alabama
- Proficiency in using Vendor Management Systems (VMS) and other related software
- Experience with VectorVMS is preferred but experience with other VMS systems is a plus