Account Manager

5+ years of experience in account management or client services at a digital media/advertising company or agency
Strong understanding of campaign strategy, execution, and optimization within a platform-based media buying environment with both managed and self-service clients
Track record of successfully retaining and growing customer relationships
Hands-on experience optimizing brand awareness and lower-funnel performance KPIs
Curiosity, hunger to learn, and passion for problem-solving
Ability to thrive in a fast-paced and high-volume environment; manage multiple projects while maintaining strong attention to detail
Data-driven and analytical mindset; deliver actionable insights to drive strategy and renewals
A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods.

Manage all aspects of an advertiser’s platform buy, from customer onboarding to campaign execution
Build and manage strong partnerships with brand and agency partners; own day-to-day communication to ensure campaign success
Provide excellent customer service by proactively monitoring campaign delivery and performance, and solving campaign-related issues in a timely manner
Own data-driven upsell and renewal conversations to retain and grow advertising partnerships
Leverage internal tools and dashboards to analyze and optimize performance
Be a platform expert; cultivate a strategic approach to product adoption through deep knowledge of your customer’s business challenges and our platform’s solutions
Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to clients
Work cross-functionally to ensure all aspects of a campaign are executed flawlessly
Participate in in-person Nextdoor events such as trainings, off-sites, volunteer days, and team building exercises
Build in-person relationships with team members and contribute to Nextdoor’s company culture.

No preferred qualifications provided.