Account Manager
| Company | Everly Health |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 3-5 years of account management experience in the healthcare industry required.
- Bachelor’s Degree required – business or science related field preferred.
- Proven ability to work with cross functional teams both internally and externally to maximize performance without compromising quality, budget, or timelines.
- Highly analytical, strategic thinker and data driven, but also a creative problem solver for complex solutions.
- Ability to leverage and use AI with fluency and understanding.
Responsibilities
- Serve as main client-facing representative for enterprise accounts.
- Build trust and long-term relationships with clients with a focus on nurturing and expanding strategic relationships with clients.
- Work alongside project management to ensure projects are delivered on time on scope and on budget with a superior customer experience.
- Act as key liaison with internal stakeholders for issue escalation and development of mitigation plans.
- Collaborate with cross-functional teams to optimize all programs deployed for accounts.
- Engage clients in identifying key metrics and deliver performance reports within SLAs.
- Proactively drive business reviews with key partners to discuss performance and align on upcoming initiatives, including forecasting a monthly client pipeline.
- Prepare long-term and short-term account and plans that map client priorities to the company’s unique value proposition.
- Present account updates to Everly Health Solutions leadership team as needed.
Preferred Qualifications
- Prior experience in a fast-paced and evolving atmosphere a plus.
- Familiar with Salesforce and Tableau a plus.