Account Management Director

Account Management Director

Requirements

• 7–10 years of experience managing strategic campaigns and enterprise client relationships, with a strong track record of individual quota attainment and client growth
• Bachelor’s degree preferred
• Technical Skills: G Suite, Intermediate Excel and PowerPoint; experience with Looker or similar data visualization tools is a plus
• Effective communication skills, both written and verbal (candidates do a mock pitch as part of the hiring process)
• Demonstrated success leading internal/external conversations with high-profile brands and agency partners
• Experience managing highly strategic enterprise-level accounts
• Utilize past marketing/project management experience to work with clients and internal partners to facilitate campaigns and share best practices to maximize results
• Proven ability to align cross-functional stakeholders, influence client decision-makers, and drive outcomes across a complex sales cycle

Responsibilities

• Own a portfolio of Ibotta’s most strategic and complex accounts, serving as the senior point of contact and accountable for delivering against account-specific revenue and retention goals.
• Serve as a strategic advisor for high-value clients, driving end-to-end campaign excellence with direct accountability for revenue growth, retention, and client satisfaction.
• Lead the optimization and expansion of active campaigns, proactively identifying levers to unlock incremental revenue, improve performance, and exceed gross profit targets.
• Co-own annual account-level revenue quotas with Client Partners, contributing directly to pipeline development, deal advancement, and renewal/upsell execution.
• Operate with a revenue-first mindset—managing priorities independently, tracking performance against goals, and proactively seeking out opportunities to close new revenue.
• Translate complex performance data into compelling client narratives that support strategic recommendations, upsell initiatives, and long-term partnership expansion.
• Develop and present high-impact campaign recaps and business reviews that clearly demonstrate ROI and create pathways for renewals and larger future investments.
• Foster executive-level relationships across client organizations, aligning marketing strategies with business objectives to influence larger budget allocations and multi-quarter commitments.
• Partner cross-functionally with Client Partners to shape go-to-market strategies, align on revenue goals, and ensure seamless execution of growth initiatives.
• Drive proactive whitespace identification and account expansion strategies by leveraging performance insights, competitive intelligence, and collaborative planning.
• Maintain rigorous client engagement rhythms, including executive business reviews and structured communication plans, to ensure alignment and momentum across campaign lifecycles.
• Act as a senior escalation point and solutions leader, navigating challenges with speed, accountability, and a ‘Care More’ mindset that strengthens client trust and drives renewals.
• Independently manage forecasting, pipeline health, and performance tracking across your book of business, contributing to strategic planning and quarterly revenue targets.
• Provide informal mentorship to peers and cross-functional partners through knowledge sharing, account strategy collaboration, and best practice contributions.
• Travel up to 40% to support executive-level client relationship development, in-person sales meetings, and industry-facing opportunities.

Preferred Qualifications

• Bachelor’s degree preferred