Account Executive – Tech Enablement

Account Executive – Tech Enablement

Requirements

• Bachelor’s degree or equivalent experience.
• 1-3 years experience in direct marketing/advertising/digital marketing.
• Previous integrated marketing account experience and CRM experience a plus.
• Possess excellent planning, organizational, and problem solving skills.
• Is an excellent team player with outstanding communication, written and presentation skills.
• Possess basic exposure and knowledge of Technology (e.g. platforms, systems front/back end, user flows, product release schedules, etc.).
• Familiarity with AWS / cloud computing platform a plus.
• Having some basic understanding of technical environments, reverse proxy, cloud security best practices, etc and willing to learn these is a big plus.
• Ability to multi-task and handle a variety of cross-functional projects.
• Possess a basic understanding of the tenants of marketing including multi-channel campaigns, email, mobile marketing, customer relationship management, and data/analytics.

Responsibilities

• Acts as a liaison between clients, cross-functional leadership and internal departments and team members.
• Actively listens to suggestions and wishes of the clients and can communicate them clearly internally.
• Builds and fosters client trust and effectively manages their feedback and requests.
• Builds strong internal relationships between key stakeholders and has an unshakable ‘can do’ positive attitude.
• Proactively manages workflow effectively, partnering with Tech, Program Management, and Product Teams to ensure timelines and deliverables are met.
• Manages projects autonomously and supports AD in management of more complex projects.
• Develops kickoff briefs for new and incoming projects to align against client goals.
• Manages and oversees project timelines/roadmaps and ongoing resourcing with Program Management.
• Can engage and be comfortable in communicating with sub-contractors by cultivating relationships with third-parties to ensure successful management and delivery of campaigns and product releases.
• Comfortable working across a variety of customer experience touchpoints and be the integration point for teams within Tech, Contact Center, Product, and other Account Leads.
• Responsible for overall client satisfaction and service/product quality.
• Strong attention to detail.
• Has eagerness to learn and comfortable asking questions to build their knowledge of the client’s business and the inner workings of teams from Tech, Product, and Program Management.
• Champions the work we do for the client and also serves as a voice for them internally.
• Partners with Tech, Strategy, Product, and Program Management to deliver and course correct.
• Stays calm and focused under pressure and can skillfully manage a high volume of work across different teams.

Preferred Qualifications

• Previous integrated marketing account experience and CRM experience a plus
• Familiarity with AWS / cloud computing platform a plus
• Having some basic understanding of technical environments, reverse proxy, cloud security best practices, etc and willing to learn these is a big plus.