Account Director – Brands
| Company | LiveRamp |
|---|---|
| Location | Seattle, WA, USA, San Francisco, CA, USA, New York, NY, USA |
| Salary | $120000 – $140000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Strong leadership capabilities: Ability to steer a group of internal stakeholders towards a common objective, motivating and project managing internal stakeholders
- Strong organizational capabilities: Ability to plan ahead for what you need to do, anticipating multiple outcomes and planning for each scenario
- Resourcefulness: Ability to source/obtain information that you don’t inherently possess, navigate disparate internal and external resources, and not easily swayed from getting information necessary
- Tact and presence: Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI), ability to craft & present summary of value delivered from customer’s perspective
- Strategic insight: Able to demonstrate an understanding of clients’ business goals and objectives, ensuring our solutions are aligned with their success criteria, and a track record of identifying opportunities for upselling and cross-selling to achieve revenue growth targets
- Strong Relationships & Empathy: Ability to digest how product/process change might impact customer’s business, communicate why change is disruptive and empathize with customer, and provide recommended adjustments to change based on customer & potential other customers.
Responsibilities
- Own Value Realization & Adoption: Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story)
- Primary Account Owner / Client POC: Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team
- Leads Renewals & Risk Mitigation: Leads renewal strategy and execution, proactively identifies risks at least 6 months in advance
- Drive Overall Revenue Growth: Identify upsell and expansion opportunities for CL, spearheads data monetization strategy to drive variable revenue growth.
Preferred Qualifications
- Enterprise B2B SAAS CSM experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity
- Minimum of 5 yrs as CSM/Account Director, or 8+ years customer facing with 2 in CS
- History of growth in seniority of roles or size of accounts preferred
- Must have experience with accounts $2M+ in ARR, or negotiation and project management skills
- Nice to have experience in managing 3-5 highly strategic accounts or have experience managing 20+ $500k+ accounts at once
- Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side
- Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases
- Familiarity with Salesforce or other CRM Software
- Experience drafting QBRs, executive summaries
- Experience managing renewals and partnering with Sales on upsells/cross-sells
- Nice to have: Internship experience during college prior to entering the workforce, Multiple roles across adtech/martech either on Sales side or Buy side (Brand/Agency)