Account Director

Account Director

Requirements

• Minimum of 10 years of experience in a client-facing leadership role responsible for building strong, long-term client relationships in a digital agency or consultancy environments
• Successful track record leading CRM/Customer Journey work streams and strategic consumer omnichannel campaigns
• Bachelor’s Degree (or higher) in Business, Communications, Marketing/Advertising preferred
• 3+ years as a people manager with both interest and ability to mentor individuals and cultivate teams

Responsibilities

• Maintains and nurtures a thorough understanding of clients’ businesses, brands, customers, and competitive environments in order and ensure Targetbase data-driven omnichannel solutions align with client business needs, overarching goals and Targetbase delivery standards
• Serves as a trusted business partner for the client and competency leads; provides the client with sound business counsel on CRM-related topics
• Visible, involved, available, and cooperative with both internal and external client teams
• Takes ownership of the scope brief; handles all elements related to the briefing process to ensure flawless execution
• Improves the quality and effectiveness of products
• Plays an active role in the implementation of activities on client accounts that are facilitated by the client lead
• Attends and participates in client briefs, client presentations, and attends client research as needed
• Keeps manager informed of key decisions and progress on their account(s)
• Develops strong relationships with mid-level clients and is viewed as an indispensable member to overall team
• Builds mid-level and senior relationships with each of the Targetbase competencies (SBA, Strategy, Technology, and Creative) that assist in the completion of client projects
• Works closely with each competency within Targetbase that is involved with assigned client accounts; is involved and available to answer or track down answers for the client
• Acts as the liaison between the client and Targetbase for feedback on all aspects of execution, including the completion of all key milestones for each of the stakeholders within Targetbase
• Tracks all client revenue; coordinates all budgeting and forecasting on all client-related projects
• Manages all internal costs with accountability for on-budget delivery
• Identifies incremental revenue/account growth opportunities; actively assists the GAD/VP in selling incremental fees and work, which extends beyond the current scope
• Monitors and adjusts resource staffing plans, if needed
• Shares responsibility to ensure that Targetbase produces all client work with the highest level of quality, on time and on budget
• Takes an active role in developing direct reports as assigned, providing mentorship and a positive work environment; assists in conducting performance reviews, as appropriate

Preferred Qualifications

• Exposure to Pharma OR high-science healthcare highly preferred (ex: Oncology, Autoimmune, and/or Respiratory therapeutic areas)