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Account Director
| Company | RAPP |
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| Location | Chicago, IL, USA |
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| Salary | $112500 – $135000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree or equivalent experience.
- 4+ years’ experience in direct marketing, advertising, and/or digital marketing
- Strong background or have 4+ years’ experience with tech and CRM
- Previous integrated marketing account experience and/or CRM experience a plus
- Experience supporting integrated marking campaigns (including advertising, email marketing, CRM, digital, social media, SEO/SEM, direct marketing and SMS marketing.)
- Possess excellent planning, organizational, and problem-solving skills
- In depth knowledge of digital marketing tools and technology.
- Is an excellent team player with outstanding communication, written and presentation skills
- Possess basic exposure and/or foundational knowledge of development
- Ability to build relationships and communication flow with clients and agency partners
- Strong strategic skills and ability to develop storytelling decks that marries metrics and data insights with key project objectives, approach, and recommendations. Experience working with Strategists and/or Tech is a plus
- Experience and comfortable in presenting to clients, taking their feedback and managing expectations based on scope
- Experience in working on government projects, contracts and/or military/government client(s) a plus
- Military veteran with experience in tech is a plus
- Effectively manage cross-functional team members to ensure there’s collaboration, communication, and alignment in reporting
- Ability and experience in pivoting and course correcting when challenges come up; Comfortable in partnering with internal team members and partner agency to find alternate solutions and manage timelines and expectations
- Experience in working collaboratively within an IAT environment
- Champions the work we do for the client and serves as a voice for them internally
- Eagerness to learn asks questions to build their knowledge of the Army business and the inner workings of internal teams.
Responsibilities
- Acts as a direct liaison between clients, cross-functional leadership, Technology Team and Army’s Tech teams
- Actively listens to client needs and feedback and can articulately communicate it back to our Technology Team with clear directions on next steps
- Builds and fosters client trust and effectively manages their feedback and requests against the technology modernization roadmap and reporting scope
- Establishes and maintains strong relationships with the Technology agency partner and become that bridge between our team and theirs across multiple projects and initiatives as scoped in the contract
- Establishes and maintains strong internal relationships with technologists and has an unshakable “can do” positive attitude
- (In partnership with a PM) Proactively manages and oversees deliverables, releases, resourcing, and hours under/over burn
- Works with PM and Technology Leads on reporting timelines and tasks to ensure that deliverables are met but is also comfortable in course-correcting the team if needed
- Ensures project prioritization is in alignment with client direction and expectation. Works with PM and Technology Leads to ensure prioritization stays on track
- Manage projects autonomously and actively support SVP Technology and/or VP Account Leadership in the management of more complex projects, client out of scope asks and cross-collaborations with agency partners
- (In partnership with Technology leads) Manage technology projects, reports, data pulls, data integrations, etc. based on scoped activities
- Ability to share data and insights cross-functionally and find integration points to other projects/workstreams where technology could impact next steps and future planning
- Presents project updates and roadmap reviews to client and is responsible for addressing client questions, feedback, and next steps.
- Responsible for overall client satisfaction and service/product quality
- Meticulous attention to detail and manages feedback to data analysts
- Builds relationships and establishes open communication stream with other agency partners (IAT)
- Openly accept feedback (work performance and/or team performance) and ability to course correct
- Stays calm and focused under pressure and can skillfully lead project challenges with a solution-oriented approach
- Support technology team on weekly, monthly, and quarterly reporting deliverables and help manage client expectations.
Preferred Qualifications
- Previous integrated marketing account experience and/or CRM experience a plus
- Experience in working on government projects, contracts and/or military/government client(s) a plus
- Military veteran with experience in tech is a plus
