Account Coordinator

Four year degree in Business Administration, Industrial Distribution, Supply Chain Management or similar from a federally accredited university.
Strong communication skills, both written and verbal in English are required.
Proficiency in Salesforce, Power BI or similar tools and data management systems are greatly preferred.
Excellent MS Office skills (Word, Excel, PowerPoint, Outlook), Teams and SharePoint.
Ability and willingness to travel up to 20%.
Demonstrated ability to work cross-functionally with diverse teams.

Serve as the primary contact for assigned lubricant Virtual accounts.
Maintain consistent communication through automated tools, phone calls, and email.
Identify opportunities for upselling, cross-selling, or resolving issues to enhance customer satisfaction.
Collaborate with customer service teams to populate and maintain accurate customer contact information in the database.
Monitor and track customer interactions to identify patterns and opportunities.
Determine ways of improving the efficiency of communications to ensure this large group of customers is communicated with in a meaningful and regular way.
Work with customer service to determine when higher-touch engagement is required, escalating accounts as needed.
Align with the customer service team to address day-to-day inquiries and order management efficiently.
Meet or exceed KPIs related to customer interactions and responsiveness.
Track and report on customer utilization, retention and GP performance against targets.
Leverage feedback from customers and internal teams to refine lubricant account engagement strategies.
Contribute to developing and enhancing automated outreach processes.

A master’s degree may be preferred.
Experience in B2B distribution or similar industries is preferred but not essential.
Experience in sales, account management, or customer service is preferred.
Proficiency in French or Spanish are beneficial.