Account Coordinator

Account Coordinator

Requirements

• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• 3-5 years industry experience required.
• Strong computer skills in Microsoft Windows, Word, Outlook and Excel and ten-key skills.
• Ability to manage time and work efficiently.
• International logistics-all modes.
• Understanding of customs process.
• Language Skills: Relies on written and verbal communication. Able to read, analyze and interpret financial reports, industry journals and legal documents. Able to respond to verbal and written inquiries or complaints from customers. Able to effectively present information to customers, prospects, top management, and public groups. Communicates internally with all departments at the corporate office, with other terminals, third parties’ agencies, customers and prospects.
• Mathematical Skills: Ability to apply concepts such as percentages, ratios and proportions to practical situations. Ability to calculate figures and amounts such as discounts, rates, area, circumference, and volume.
• Specific Skills: Must possess a current valid driver’s license. Involves a high degree of responsibility for working with, safeguarding and controlling highly restricted information, knowledge or important confidences and criterion-related to research and development of customer data, future plans, policies, business prospects, finances, etc. the release of which could have a detrimental effect and impact on the company’s affairs or undermine its competitive position. Must be self-motivated, able to maintain confidentiality, honest, friendly, punctual, and organized, have a positive attitude and be able to work unsupervised.
• Reasoning Ability: Ability to prioritize multiple tasks and projects. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram or schedule form. Prioritize, organize and delegate assignments.

Responsibilities

• Demonstrate critical thinking and make key decisions on behalf of our customers throughout the lifecycle of the shipment. Upon receipt of an initial customer request, the Account Manager is responsible for requesting and analyzing various shipping options and making a recommendation to the customer based on price, transit time, routing, and specific customer requirements.
• Monitor the loading, departure, transit, arrival, and final delivery of the shipment for any issues that may arise. If unforeseen events occur, the Account Manager must problem solve, relying on experience and extensive knowledge of Federal Maritime Commission and U.S. Customs regulations, and partner internally and externally to resolve the issue to our customer’s satisfaction.
• Serve as the direct point of contact with assigned customers to ensure prompt and accurate service to exceed customer expectations.
• May be required to prepare and execute documents for U.S. Customs and other government agencies to obtain proper release and duty payment.
• Quote rates by partnering with our internal quote department and utilize critical thinking skills to determine the best routing and carrier options for our customers and the business of Ascent.
• Ensure billing is accurate and timely.
• Maintain and help create Company policies related to credit, pricing, account management, and required service deliveries.
• Act as power of attorney to sign official documents for the Company.
• Maintain and organize all records for a client’s transactional event(s).
• Stay informed on various legal requirements to maintain compliance under import/export regulations throughout the world.
• Prepare letters of credit.
• May make visits to customer locations with the General Manager or the assigned Sales Executive.
• Other duties as assigned.

Preferred Qualifications

• CES or CCS helpful
• LCB helpful