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Account Associate
| Company | M&T Bank |
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| Location | Orange, CA, USA |
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| Salary | $24.3 – $40.49 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Junior |
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Requirements
- Associates’ degree and a minimum of 1 year’s work experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year’s work experience
- Proven verbal and written communication skills
- Proven personal computer skills
- Detail-oriented
- Proven organizational skills
Responsibilities
- Onboard new brokers and dealers from initial application to final integration and funding on the sales portal; review pricing on applications for accuracy and handle related vendor communications.
- Obtain executed program agreements for each broker and dealer, including private label; review the documents, enter them into the system, and file them.
- Work with Legal on documentation language, program agreements, and edits to finalize the documents; ensure all necessary documentation is received and contact the customer or Sales as needed to request missing items.
- Convey credit decisions to brokers, dealers and/or end users, inclusive of the rationale for decisions or potential mitigants to transaction approval.
- Participate in conference calls with brokers, customers, and Credit that discuss credit-related updates, concerns, and issues.
- Send new rate cards out to Sales on monthly/control transactions already approved with respect to rates being indexed.
- Work with Collections on payment issues to facilitate communications with the broker, vendor and/or end user as required.
- Assist brokers and dealers on assumptions and contract maintenance adjustments (CMAs); work with them on subordinations as necessary to verify details and/or obtain additional information.
- Work with dealers and end users to properly perfect titles through verification of documentation and paperwork.
- Review pricing requests on documentation fees received from Sales to ensure consistency and following with rate cards.
- Review requests from brokers, vendors and/or end users on end-of-term language, usually revolving around prepayment options; respond on occasion to these requests.
- Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Preferred Qualifications
- Proven analytical skills
- Proven problem-solving skills
- Proven decision-making skills
