Account Admin – ADESA Auto Auction

Account Admin – ADESA Auto Auction

Requirements

• Must be at least eighteen (18) years of age.
• Must be qualified to operate a motor vehicle and possess a valid driver’s license.
• Must have a demonstrated ability to read, write, and communicate effectively in English.
• Must have the ability to physically operate vehicle equipment and tools.

Responsibilities

• Make sure customers receive prompt, efficient and courteous attention.
• Maintain a professional appearance, orderly work environment and friendly disposition.
• Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
• Respond in a timely manner to all customer inquiries relating to vehicles and titles.
• Verify that vehicle information is accurately recorded and numbered for the sale.
• Schedule sale for accounts after completion of necessary pre-sale reconditioning and required paperwork.
• Verify title, bill of sale and VIN number are accurately recorded. May assist in preparation of titles, contracts, bill of sale, pre-sale and post-sale reports and post reconditioning charges incurred.
• Communicate with the Mechanical Services Shop, Body Shop and Detail Shop for vehicle repairs and post charges to vehicle account in a timely manner.
• Enter condition reports into AMS.
• Review condition report/vehicle for repairs/problems and set work orders in V-Trace for Mechanical and Body Shop.
• Call in orders for Windshield, Dent Demon and other outside vendors.
• Verify the correct repair charges are submitted.
• Review, monitor and ensure compliance with contractual customer, contractor and supplier agreements in conjunction with the accounting department.
• Set the order of the sale and ensure accurate preparation of contracts.
• Print stickers for sale per OHA guidelines.
• Represent vehicles on the block or attend block with sales representative on sale day.
• Communicate with customer for failed post sale inspections or arbitration.
• Process paperwork and checks following the sale, provide necessary paperwork to customers.
• For vehicle pick-up’s and disposition, schedule vehicles for pick up location.
• Assist in scheduling vehicles online for review. Assist in preparation and processing of post-sale information to managers and customers.
• Assist in maintaining vehicle inventory for vehicle aging and first-in first-out process.
• Maintain knowledge of DMV laws and regulations pertaining to titles.
• Other duties as assigned.

Preferred Qualifications

No preferred qualifications provided.