Accessibility Coordinator

Accessibility Coordinator

Requirements

• Understanding of ADA requirements and other accessibility standards.
• Experience working with or familiarity with various disabilities and the specific needs associated with them.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills to address accessibility challenges and find effective solutions.
• Empathy and a people-first approach.
• Position requires constant physical activity such as walking, climbing stairs, lifting, and carrying equipment.

Responsibilities

• In collaboration with your Campground General Manager, meet with all department heads to design a service framework and plan for pre-show and day-of-show standards and processes, considering ADA and other relevant accessibility guidelines.
• Work in coordination with Campground leadership to discuss budget, needs, and ongoing support.
• Regularly survey that all areas of the Campground are accessible to individuals with disabilities and follow the standards set forth by the National Accessibility and Inclusivity team.
• Help facilitate large-scale on-site venue staff training, leading sections for Campground/Venue crew members designed by the National Accessibility and Inclusivity team.
• Stay informed about relevant accessibility laws, regulations, and standards in your state to ensure the venue’s compliance with ADA and other applicable guidelines.
• Serve as the main point of contact for guests with disabilities, providing assistance and information regarding accessible services and facilities before and during events.
• Main point of contact for all incoming fan and venue employee accessibility-related requests and communication.
• Collaborate with Campground/Venue department heads as the subject matter expert and coordinate with venue staff to ensure seamless assistance for guests with disabilities.
• Complete post-event reporting, helping to identify trends and guidance for future improvements.
• Frequent meetings with the core Campground/Venue team, attend calls with other Accessibility Coordinators around the country, as well as have frequent one-on-ones with National Accessibility and Inclusivity leaders.
• Provide information in multiple formats to accommodate different communication needs.
• Work in coordination with venue management and the National Accessibility and Inclusivity team to address and solve any accessibility barriers.

Preferred Qualifications

• A natural interest in helping others and a heart for service.
• Must be able to maintain composure and organization in an often hectic and loud environment.
• Be flexible and approach the job with a one-team mentality no matter the task.
• Preferably able to lift 30 lbs. using proper lifting techniques, but not required.