Access Specialist
| Company | Vanderbilt Health |
|---|---|
| Location | Nashville, TN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School Diploma or GED
- 2 years of relevant work experience
- Ability to coordinate and schedule patient appointments
- Ability to handle patient or provider calls
- Customer service skills
- Ability to participate in patient satisfaction related process improvement activities
Responsibilities
- Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call
- Ensures accuracy in answering questions and assisting customer with requests to meet their needs
- Captures customer information and document using messaging system to clinic staff and/or providers
- Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients’ health problems according to their urgency
- Provides information to customer regarding appointment location, process steps, parking, etc.
Preferred Qualifications
-
No preferred qualifications provided.