Academy Coordinator

Academy Coordinator

Requirements

• College Degree Preferred – Marketing or Business-related field
• Minimum of 2 years’ work experience in a customer facing role in a fast-paced high-tech environment
• Expert knowledge of MS Office and LMS or CRM tools
• Excellent customer service skills
• Excellent telephone sales personality skills
• Exceptional verbal and written communication skills
• Self-discipline and motivation to produce results with minimal supervision
• Strong attention to details and demonstrated ability to handle multiple priorities
• Excellent planning, time management, organizational and interpersonal skills
• Strong analytical, problem solving and creative thinking skills

Responsibilities

• Manage training administration activities such as processing student registrations, submitting customer invoice requests, responding to customer inquiries, creating completion certificates, communicating with internal stakeholders and post-training follow-up
• Communicating roster changes and details for field Trainers
• Execute remote proctoring for Certification exam candidates
• Following up with Customer for recertification deadlines
• Follow-up on inbound training inquiries received through e-mail, web and phone
• Support the pre-sales effort for private training by assisting with the back-office contracting processes
• Capture accurate and complete information in our Learning Management System (LMS)
• Audit student registration in LMS to ensure online pre-work has been completed for blended learning
• Transition reporting for multiple systems: LMS, CRM, Salesforce
• Provide top-notch customer service to external and internal customers
• Prepare weekly class status reports and activity reports
• Participate in other projects and assignments as required
• Travel 10-25% of the time.

Preferred Qualifications

No preferred qualifications provided.