Team Lead – Client Success

Ability to effectively manage multiple priorities and activities simultaneously in a fast-paced environment.
Strong communication skills to effectively communicate and interact with customers at various levels, understanding their needs and providing clear direction on how Paymode addresses the needs.
A genuine interest in helping customers. Empathy and patience are valuable traits when dealing with inquiries and issues.
Always positive, driven to excel and takes initiative.
Confident, self-motivated, and a true team player
Awareness of the broader payment ecosystem and competitive landscape relative to the payments world is a plus.
Experience using CRM applications for customer management, customer success program reporting is a plus.
Bachelor’s Degree or higher, with a business or technical focus.

Resolve customer inquiries by educating customers about the value of the Paymode services delivered while protecting revenue within the existing customer portfolio.
Ensure Customer engagement with Paymode service and features to drive customer value.
Identify escalation risk and collaborate with internal teams to retain revenue, remediate, and ensure a positive outcome.
Develop and share best practices to continually improve the quality, effectiveness, and efficiency of our processes.
Provide in the moment coaching and feedback conversations.
Training new team membership and continued learning (system enhancements, new products, etc..).
Provide subject matter expertise (SME) in the development of new processes and tools to support the team.
Support customer reviews in the gathering and synthesizing of customer data across the various Paymode applications and back office systems.
Monitoring team workload to ensure effective distribution of work efforts and work completed in a timely manner.