Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | San Antonio, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Proven experience in customer support or a related field
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Problem-solving abilities and attention to detail
- Comfortable using customer support software and tools
- Ability to work under pressure and stay calm in challenging situations
- High school diploma or equivalent required
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a professional and friendly manner
- Assist customers with product-related issues, service requests, and general inquiries
- Troubleshoot and resolve customer concerns in a timely and efficient manner
- Document customer interactions and update records in the system
- Collaborate with other departments to ensure customer issues are resolved
- Provide feedback to management regarding common customer concerns and potential improvements
- Assist in processing orders, returns, and exchanges as necessary
- Maintain knowledge of products and services to provide accurate information to customers
Preferred Qualifications
- Additional qualifications in customer service preferred