Spécialiste Arbitrage Bilingue/ Bilingual Arbitration Specialist
| Company | Openlane |
|---|---|
| Location | Pointe-Claire, QC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School Diploma or equivalent required
- Preferably 1-3 years of automotive, mechanical or body shop experience; dispute resolution and auto auction experience is an asset
- Experience with automobile brands, equipment, mechanics and structure
- Must have a superior customer service and dispute resolution orientation
- Strong verbal and written communication skill required
- Effective report writing and composition skills required
- Experience and working knowledge of Google suite applications
- Strong management and organization skills
- Knowledge of health and safety practices and policies
- Bilingual in English and French – This role requires you to interact with customers, leaders, and colleagues in Quebec, other provinces, or other countries who may not speak French
Responsibilities
- Accurately document customer claims & complaints
- Arrange vehicle inspections and diagnosis based on complaints and obtain second opinions where necessary
- Gather all relevant information necessary to facilitate a negotiation and resolution between buyer and seller
- Maintain communication with customers regarding arbitration status and timing
- Possess an intimate knowledge of auction arbitration policies and can advise customer of these policies and of the arbitration process
- Arrive at mutually acceptable resolutions through negotiation of repairs and/or price adjustments in order to keep vehicles sold and avoid sale cancellations
- Be aware of relevant legislation as it relates to the sale of goods and the motor vehicle dealers acts of various provinces
- Ability to understand and resolve issues with regards to vehicle registration, liens and odometer disputes
- Maintain accurate and complete files on all customer claims, complaints and resolution details
- Be aware of industry trends with regards to arbitration policy including an awareness of competitor policy, NAAA policy and changes to these policies
- Work closely with the sales team to ensure continuity of communication and customer service
- Perform other duties as assigned by management
Preferred Qualifications
-
No preferred qualifications provided.