Dental Customer Service Trainee
| Company | BlueCross BlueShied of Tennessee |
|---|---|
| Location | Chattanooga, TN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or equivalent
- 1 year – Experience in a customer service support role is required
- Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
- Independent, Sound decision-making and problem-solving skills
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Responsibilities
- Receiving, investigating and resolving all customer inquiries timely and accurately.
- Handling customer service inquiries and problems via the telephone.
- Ensuring all customer communication is clearly documented.
- Interact through various channels such as Chat, Phone, E-mail and TEAMS.
- Educating caller to ensure resolution is achieved on first contact.
- Must be able to pass required testing
- Participation and attendance are mandatory.
- This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
- Work overtime as required
Preferred Qualifications
-
No preferred qualifications provided.