Patient Access Rep Associate Endo Digestive Health Scheduling

Patient Access Rep Associate Endo Digestive Health Scheduling

Requirements

• High School Diploma or equivalent
• 2 years of relevant experience In related field.

Responsibilities

• Demonstrates high competency in responding to service inquiries from patients, providers within departmental guidelines. Professional and pleasant interactions are ongoing expectations.
• Assist patients, providers, practice staff, regarding accessing service lines, facilitating scheduling & registration tasks along with support of other non-routine questions.
• In accordance with standard work, consistently create an exceptional experience with each contact, via inbound and outbound calls, postal mailing, online chat, TEAMS, email, etc.
• Able to perform in all disciplines within the respective service line and remains up to date on standard work changes industry, industry standards, policy changes and operational improvements.
• Consistently meets standards of the On-Track performance and demonstrated ability to perform all duties of the associate level
• Effectively tracks and/or documents all service interactions with customers within appropriate systems according to guidelines.
• Identifies potential trends or issues that impact patients and service lines and works with coworkers and leadership resources to suggest process improvements.
• Promptly identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes. Demonstrated ability to influence, support and improve upon processes.

Preferred Qualifications

• Associate’s Degree
• 1 year of relevant experience Experience in customer-facing service on phone or face to face; customer service, high volume call center, medical billing, insurance environment relevant to benefits, provider contracting, claims processing, and/or managed health care
• 1 year of relevant experience Revenue Cycle