Credit Support Associate

Lending experience
Be committed, organized, effective and accountable
Have basic knowledge about RBC credit policies while possessing excellent fast learning skills
Developed analytical spirit as well as a strong team spirit
Have the capacity to take on other responsibilities
Have proven problem solving skills
Ability to work shifts within the business hours of 7am – 7pm (PST) Monday to Thursday, 7am – 6pm (PST) on Fridays and 8am – 4pm (PST) on Saturdays

Provide high quality telephone service
Act as the first point of contact and expert in the interpretation of credit policies and guidelines for individuals
Assist and guide our partners so that they can submit quality credit applications to the Credit Adjudication teams
Assists clients with System and Tool navigation and integrates resources and materials into conversations to support advice and recommendations
Demonstrates commitment to First Call Resolution by taking ownership & accountability of caller problems at the first point of contact and by applying appropriate RBC processes, procedures and policies
Exercise agility to maintain a good balance between customer service and business risk
Maintain his/her knowledge of credit policies and procedures using all the tools available to you
Evolve in a dynamic environment, with frequent changes, and where teamwork is the privileged
Ensure submissions include sound credit judgment and adherence to policy and procedures
Provide complete verification of credit applications and required documentation