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Lead Teller
| Company | PNC Financial Services |
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| Location | Parker, CO, USA |
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| Salary | $42640 – $59800 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 1+ years of related experience
- Knowledge of customer service skills
- Ability to coach and mentor others
- Understanding of banking opportunities and products
- Ability to adhere to policies and procedures
Responsibilities
- Coach, mentor and lead tellers to deliver a unique customer experience
- Process a variety of customer interactions
- Educate customers on alternatives available for their financial interactions
- Identify banking opportunities during customer interactions and make appropriate referrals
- Assist the Branch Manager in performance management and new hire selection processes
- Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately
Preferred Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Understanding Customer Needs
