Implementation Lead - Gdp

Implementation Lead – Gdp

Bachelor’s degree or equivalent work experience
5+ years experience as an Account/Project Manager or other related field
2+ years of experience with configuring and implementing integrations internally or for customers
2+ years experience managing Enterprise level accounts
Experience developing, scaling, and maintaining successful implementation of new products and features
Experience using CRM tools such as Salesforce.com
Passion for creating an excellent customer experience and an interest in advocating for clients
Experience thinking critically, and being able to convey complex details to internal and external partners in a concise fashion
An understanding of webhook and API integrations at a high level and capacity to document details of data source, data points and transmission methods
Excellent project management experience
Avid interest in the restaurant technology industry
Outstanding ability to thoughtfully explain problems and resolutions
Legally able to work in the United States

Become a subject matter expert through the implementations of our targeted guest marketing and Guest Data Platform solutions
Build email/sms/push notification marketing with brands during the deployment phase to transfer knowledge in a practical sense. This will involve partnering with the brand to design layout, transitioning their approved images and copy etc. from incumbent systems
Work with third party integration solutions; understanding the data that they feed into the data platform and how the brand leverages that data in their marketing campaigns
Independently complete configuration and setup tasks, reporting progress to relevant stakeholders
Guide customers through implementation to understand product functionality to rapidly recognize value through adoption
Keep track of your contributions towards department KPIs and report weekly on project progress
Oversee and participate in monthly deployment forecasting to ensure adherence to goals and reliable projections
Advocate for the customers in conversations and planning with our Product team
Drive cross-functional relationships with other teams in your product’s business unit
Work with Senior Leadership to develop process improvement projects and delegate improvements to our knowledge base; guide the team to implement changes and lead team training opportunities
Work in collaboration with the Professional Services and Customer Success Management Team to provide a seamless transition following customer launch of Engage