Senior Operations Processor
| Company | Wells Fargo |
|---|---|
| Location | Minneapolis, MN, USA, Chandler, AZ, USA |
| Salary | $18.46 – $27.69 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Responsibilities
- Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
- Use technical expertise in the designated area and resolve escalated issues
- Provide feedback and present ideas for improving or implementing processes and customer support
- Perform complex operational and customer support initiatives within Operations functional area
- Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
- Apply technical knowledge and expertise to perform work and action requests
- Provide subject matter expertise and interpretation of procedures to staff
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Preferred Qualifications
- Proficient in MS Office, particularly MS Excel
- Strong communication skills
- Call center customer service experience in the financial services industry
- Ability to work independently, organizing and managing multiple priorities
- Excellent verbal, written, and interpersonal communication skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to work in a fast-paced deadline driven environment
- Energetic, quick learner, positive attitude, self-motivated