IT Services Technician
| Company | SpaceX |
|---|---|
| Location | Bastrop, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalency certificate.
- 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
- Experience supporting Microsoft technologies.
Responsibilities
- Provide 1st and 2nd, and 3rd tier support to SpaceX employees.
- Manage on site inventory and the total lifecycle of IT assets.
- Procure, configure and deploy computer hardware and mobile cellular devices.
- Troubleshoot software and hardware issues, in person and remotely.
- Configure and troubleshoot desktop, label and large multifunction printers.
- Network support and troubleshooting from device connectivity to VLAN configuration.
- Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
- Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
- Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.
Preferred Qualifications
- Experience supporting Mac iOS and Linux environments.
- Technical certifications (i.e. A+, Network+, MCSE).
- Working knowledge of audio-visual equipment.
- Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
- Able to work independently while maintaining patience with the constant interruptions.
- Excellent written, verbal and phone communications skills.