Commercial Banking Operations Quality Assurance Manager
| Company | Wells Fargo |
|---|---|
| Location | Chandler, AZ, USA, Roanoke, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of Leadership experience
Responsibilities
- Manage a team of Quality Assurance Analysts
- Ensure standards are created and maintained including creation of approaches and plans to correct problems
- Ensure corrective action and change management of issues requiring improvement or redesign
- Direct the performance of analyses on budget, products, processes, or programs
- Assist with program development, including framework and measurement of effectiveness
- Ensure the establishment of root cause and development of comprehensive reports and recommendations
- Conduct routine to moderately complex research of the business, including monitoring methodology, quality scorecards, and comprehensive reporting
- Assist with development of service level agreements and other departmental initiatives, such as technology or reporting improvements
- Assist with branch or office inspection program development, including procedures, measurement of effectiveness, and key process changes
- Coach staff to ensure resolution of complex issues where expertise is required to interpret and administer policies, guidelines or processes
- Provide oversight in daily operations
- Establish effective relationships with peers, partners, and business and support function leaders to ensure effective collaboration, policy development, and compliance
- Partner with offshore partners to ensure execution meets our business needs
- Represent the department on broader initiatives
- Ensure effective communication strategy and adherence to company and unit policies, procedures and practices
- Manage allocation of people and financial resources for Quality Assurance
- Mentor and guide talent development of direct reports and assist in hiring talent
Preferred Qualifications
- Commercial Banking experience
- Experience with commercial loan documentation
- Experience with AFS and/or Loan IQ systems
- Experience managing a quality control team/process
- Experience providing response to audit data sampling requests
- Strong attention to detail
- Ability to communicate with upper-level management and stakeholders
- Strong people leader