Customer Care Specialist 1
| Company | Nordstrom |
|---|---|
| Location | Salem, OR, USA, Tualatin, OR, USA, Springfield, OR, USA, Beaverton, OR, USA, Happy Valley, OR, USA, Portland, OR, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad |
Requirements
- 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
- Excellent communication skills
- The ability to work in a fast-paced environment and demonstrate a high sense of urgency
- Understanding of computer systems and troubleshooting issues with minimal assistance
- Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
- A quiet, distraction free, secure home workspace
- The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
- Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi)
Responsibilities
- Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
- Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
- Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
- Process orders and enter data into order entry system via incoming phone contacts
- Track customer packages
- Other duties as assigned
Preferred Qualifications
- 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)