Account Manager I
| Company | Marsh & McLennan |
|---|---|
| Location | Grimes, IA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or GED required.
- 2+ years of client or customer service experience.
- Property & Casualty license or be willing and able to obtain within 30 days of hire (will require licensing in all 50 states within 90 days of hire).
- Proficient in MS Office Suite and able to work an 8-hour shift between 7:00 AM and 5:00 PM CT.
Responsibilities
- Perform critical client functions, including: evaluating risks; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across supported product line.
- Build and maintain relationships with clients to provide best in class service to drive growth and retention.
- Serve as a client contact for day-to-day needs and answers standard client questions to improve the client experience.
- Work closely with external and internal business partners to provide customer feedback and at times partner in creating resolutions.
- Keep abreast of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients.
- Manage and record all activities in the workflow system to ensure timely follow up by client, carriers, client team and delivery of final policy.
Preferred Qualifications
- Strong organizational and prioritization skills with the ability to multitask in a fast-paced environment.
- Proven sales ability in a phone-based setting, coupled with excellent verbal and written communication skills.
- Effective relationship-building and problem-solving abilities, with keen attention to detail and a focus on accuracy.