Technology Risk Issues Management Lead

5+ years of work experience in issue remediation, issues program management, and issues reporting at a global company
5+ years of work experience in multiple industry risk, control and governance disciplines (e.g. Risk Management, Audit, Information Security, Regulatory Compliance)
Experience designing, implementing, and sustaining issues management programs, including: ServiceNow GRC solutions issues management design, configuration, and administration; Issue data architecture, model, and management; Issue methodologies (e.g., rating, responses, remediation planning, validation); Issues governance; Issues management process and procedures, including engagement model; Issue training and awareness; Issue validation/control testing; Issue insight generation, including data analysis & visualization, KPIs and monitoring, and scenario modeling; Issue reporting
Knowledge of information and technology risk management policies, methods, standards, frameworks, tools, and processes (e.g. COBIT, NIST, ITIL) as well as knowledge of compliance, legal, internal/external audit & regulatory requirements (e.g., SOX, PCI)
Adept at creating structure from ambiguity to deliver repeatable and sustainable results
Effective at navigating large corporations and governance structures
Ability to prioritize and drive difficult decisions among business partners
Ability to attract, develop, and retain high performing teams

Support the design, build, implementation, and ongoing management of the technology issues management program, including the methodologies (e.g., ratings, valid responses, validation), processes, engagement model, system(s) of record, and reporting capabilities
Develop and manage Technology Risk issues management key performance indicators
Publish recurring reporting to inform executive leadership of residual risk exposure as well as issue remediation performance
Support issues scenario analysis through modeling
Support Tech Risk teams responsible for risk monitoring, periodic controls testing, evidence collection, remediation and audit readiness efforts
Develop strong relationships and interact with Senior Leadership, Business Unit Heads, Global Functions, Internal Audit, External Regulators, Legal and Compliance, Privacy and IT teams to coordinate activities
Develop and deliver executive-level IT risk presentations to describe residual risk exposures and remediation actions required
Represent AT&T’s interests to appropriate industry and standards forums and advise the Associate Director of Technology Risk concerning relevant topics and trends

Experience with the following technologies strongly preferred: ServiceNow GRC capabilities (e.g., Integrated Risk Management), Microsoft Power BI for risk data analysis, visualizations, and dashboarding
Strongly-rated skills in project management, problem solving and program execution, client relationship management experience, communication, and influencing
BS or advanced degree preferred