Paint Specialist

Paint Specialist

Requirements

• Strong communication skills both verbal and written
• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

Responsibilities

• Build and maintain relationships with PBE customers to ensure consistent and profitable sales growth
• Provide technical assistance and use PBE sales tools to provide customers with the highest level of service
• Work with Store Manager to set and accomplish PBE sales goals
• Offer color matching expertise and paint product selection advice
• Identify OEM paint codes, enter formulas on the formula retrieval computer and mix and tint paint according to paint manufacturer specifications
• Utilize color matching tools (ColorNet, Paint Manager, variant decks, spectrophotometers, etc…)
• Maintain the mixing room, scale(s), mixing machine(s) and paint counter, providing a clean and safe environment
• Manage all PBE inventory including checking in and putting up stock, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory
• Implement a weekly call schedule and call summary to be reviewed by the Store Manager, and submitted monthly to the District Manager
• Work with Installer Service Specialist to coordinate and route Delivery Specialists to ensure good service and efficiency
• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Dialing for Dollars, Related Selling, etc.
• Work with PBE customers to gather the proper information in the case of a labor claim or PBE warranty
• Assist and Train other store Team Members in PBE sales and technical questions
• Maintain a close relationship with all PBE Contracted Customers and report to Store Manager, TSM, and RFSM/PBE SR when needed on contract status or issues
• Keep up with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance that impact your store and customers
• Promote current PBE sales tools to customers, i.e. Shop Specials, Tool Box, Hot Sheet, Product Announcements, etc.
• Work with SM to ensure all PBE professional customers have the correct pricing loaded for your market while maximizing profits and staying competitive
• Promptly greet walk-in customers in a friendly, courteous manner and assist them in the selection of merchandise
• Complete required FastTrack training modules relevant to position
• Accept cash and/or checks and make change. Process credit card transactions. Utilize card and check readers for each transaction
• Accept returned merchandise for credit, according to all policies and procedures
• Handle customer complaints according to all policies and procedures
• Assist with completion of daily image maker, and planogram updates, including but not limited to, out front stocking, fronting and facing, cleaning, etc.
• Perform various types of clerical work, i.e. prepare new and warranty merchandise returns, assist with monthly stock adjustment, and assist with daily paperwork, etc.
• Work with Territory Sales Managers to provide superior service to all professional PBE customers through a TEAM effort

Preferred Qualifications

• Automotive paint and body knowledge or experience
• Technical schooling