DC Assistant Supervisor - City Counter

DC Assistant Supervisor – City Counter

High school diploma or equivalent (GED)
Basic computer skills
Strong verbal, written, and interpersonal skills
Proven ability to stay organized and lead a team of individuals
Customer service oriented and able to work will in a team environment
Ability to read and match numerical and alphabetical characters quickly and accurately

Communicate with all stores and departments within the DC to maintain efficiency and a high level of customer service
Supervise the city counter staff and delegate the workload accordingly
Assist with all aspects of the job fulfill these duties in the absence of the supervisor
Ensure all orders through the city counter are picked and delivered efficiently, accurately, and on time
Communicate with the department trainer to ensure that new team members are properly trained
Responsible for warehouse security on Saturdays and scheduled holidays
Maintain a neat, clean, and organized appearance of the city counter
Maintain effective communication between the city counter staff, store, DC, and office personnel
Research and solve any customer questions, problems, and complaints
Responsible for scheduling workload, team member work schedules, and vacations
Responsible for team member evaluations being written and delivered in a timely manner
Ensure that a high degree of safety is maintained among counter staff and route drivers
Review overage/shortage and productivity reports to set and maintain company standards
Responsible for the maintenance, performance, and appearance of city counter delivery fleet and maintaining records of such for each vehicle
Coordinate the efforts of all city counter staff to maximize efficiency
Maintain safety standards while operating and identify unsafe practices and situations
All other duties as assigned