Air Station Manager

Air Station Manager

Requirements

• Bachelor’s degree in a related business area is required
• Minimum of 10 years freight forwarding experience.
• Excellent communicator
• Customer centricity
• Composure under pressure and ability to multitask and manage multiple deadlines
• Change leadership
• Team development
• Target setting and performance management
• Perseverant and action oriented
• Collaborative
• Problem solving
• Operational system knowledge
• English language proficiency (written and spoken)
• Coaching skills
• Microsoft Office proficiency (Outlook, PowerPoint, Excel, Word)

Responsibilities

• Responsible for the execution all operational tasks on time and on plan to support our customer success in a lean and cost-efficient manner.
• Implementation of standard processes and systems within the Air Station, and accountable for team adherence to customer specific IOPs and operational KPIs.
• Manage the performance of the operational and customer service activities within the Air Station.
• Maximize the Air Station revenue and GP through support of business development efforts, proper rate tariff implementation, and effective cost management.
• Coach, motivate and build a high performing team; lead by example, inspire and energize others; set clear objectives and guide team to achieve targets and performance standards; attract, develop, and retain talent.
• Actively build strong relationships with customers, and own local customer experience.
• In conjunction with NAM Regional Air Freight leadership team, define and implement local actions in support of product strategy.

Preferred Qualifications

• CargoWise experience preferred