Desktop Support Specialist

Desktop Support Specialist

Requirements

• Knowledge of cabling infrastructure and its topologies
• Knowledge of Low Voltage cabling required
• Ability to troubleshoot and maneuver within Windows operating systems
• Ability to maneuver within Active Directory; moving work station object
• Skilled in Microsoft Office Suite, Service Now Service Desk, and Microsoft System Center Configuration Manager (SCCM)
• Skilled in assigning applications and knowing where particular applications are coming from in SCCM
• Ability to demonstrate success with problem-solving abilities
• Skilled in strong Customer Service
• Skilled in organization, writing, communication, and prioritization
• Ability to adapt to learning new specifications on equipment in an ever-changing environment
• Required: High School Diploma or GED
• Required: Entry-level experience; developing skills and knowledge in: PC system and repair, Installing and troubleshooting network gear
• Must possess a valid state motor vehicle operator’s license
• Must be able to obtain a Secured Identification Display Area (SIDA) badge
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work nights, holidays, and/or weekends to meet the needs of the operation in a call center type environment
• Frequent travel required to provide technical support and to resolve technical issues

Responsibilities

• Implement and support desktop and mobile devices, applications, peripherals, network devices, airline specific equipment (Kiosk, Flight Information Display Systems), public address systems, and time clock equipment
• Provide a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting the IT infrastructure in office environments, CS&S Centers, and airport locations
• Perform preventative maintenance on operational equipment
• Configure, install, customize, maintain, test, and troubleshoot hardware systems with minimal direction
• Provide bench repair, maintenance, troubleshooting, and configuration of IT equipment
• Provide exceptional Customer Service to our Internal Customers
• Provide packaging, unpacking, documentation, shipment, and receipt of equipment as needed for support of the enterprise
• Update DASH cases
• Create status reports for Leadership on Field installations
• May perform other job duties as directed by Employee’s Leaders

Preferred Qualifications

No preferred qualifications provided.