Individual Contributor Manager - Data Center Ops - Cloud Operations Resilience Engineering

Individual Contributor Manager – Data Center Ops – Cloud Operations Resilience Engineering

High School Diploma, GED or equivalent certification
At least 5 years of experience with one of the following: VMWare, AIX, Linux, Windows 2008, Windows 2012, Window 2016
At least 3 years of experience in hardware and software support

Server support coverage for operating systems (VMWare, AIX, Linux, Windows 2008, Windows 2012, Window 2016)
Hardware maintenance and inventory
Work with cross-functional teams. Partner with peers to understand areas of opportunity and to provide recommendations and improvements to processes, projects and services
Lead a team of technical staff and provide direction as well as leadership
Develop reports for audit, security, capacity and design to be shared with upper level management
Interact and interface with vendors and negotiate contracts
Automate and partner with other teams to resolve incident within the environment
Troubleshoot complex environments
Deep dive on technical problems and leverage available tools for resolution of complex problems
Identify opportunities to improve efficiency and effectiveness
Drive automation, self-service enablement, operational efficiency
On-call support when scheduled (24×7)
An associate whose role requires travel to remote site locations, must be able to drive to site locations within 30 minutes