Patient Guest Services Assistant II
| Company | Cleveland Clinic |
|---|---|
| Location | Cleveland, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Has excellent customer service, communication and interpersonal skills.
- Is always happy to help others.
- Is proactive and a problem solver.
- Effectively multitasks.
- Utilizes critical thinking skills to make sound decisions.
Responsibilities
- Meets, greets and assists patients, guests and fellow caregivers with way finding, obtaining wheelchairs and providing door to destination transport.
- Accesses patient information to confirm appointment times, appointment locations and room numbers to guests.
- Corrects and/or reports safety, maintenance and cleaning needs.
- Responds to emergencies (code blue, code red, etc.) with appropriate equipment.
- Coordinates patient needs with other departments. Handles complex problem solving situations using experience and critical thinking skills.
- Coordinates rotation changes to ensure coverage in the absence of a Work Leader.
- Participates in review, development and assessment of processes and procedures, training and communications.
- Participates in candidate interviewing process as needed.
- Acts as a peer sponsor/trainer for new employees.
- Other duties as assigned.
Preferred Qualifications
- Minimum three years related experience reflecting high level of conflict resolution in customer relations industry and/or evidence of exceptional customer service in Patient Guest Service Assistant role for minimum one year.