Client Implementation Project Manager

Bachelor’s degree, PMP and/or related project management certifications preferred.
5+ years of experience in customer-facing project management with customer-relationship responsibilities.
Proven leadership/team management skills with the ability to optimize team performance and development (Growth Mindset approach).
Excellent analytical and problem-solving skills.
Hands-on approach in taking charge of issues and seeing them through to resolution.
Ability to operate under deadlines while still meeting standards.
Excellent verbal and written communication.

Performs project management for assigned customers, overseeing all aspects of the projects from inception to closure.
Effectively communicates project targets and goals to all relevant stakeholders in a timely and clear manner.
Coordinates the resolution of complex issues and questions with Engineering.
Tracks project milestones and deliverables to ensure successful and timely delivery of projects based on agreed upon contract terms.
Manages all contract requirements to completion.
Efficiently manage the customer and internal resources to meet all established milestones, ensuring targeted completion dates are achieved using internal project management tools.
Serves as the point of contact for customers and systematically track and address all customer questions and requests.
Uses the implementation playbook to guide process for implementing and integrating with additional customers.
Trains clients on Hayden AI software.
Proactively engage customers through regular touchpoints to deliver insights around customer engagement.
Establish, implement, and maintain an effective Project Plan to ensure all deliverables are met and the Project is on schedule.
Provides the department with leadership to support critical initiatives.
Support Quality Organization to Implement methods to inspect, test and evaluate products, ensuring that products adhere to quality standards.